How can we help?
In order for your query to be sent to the correct department please contact the correct department. Queries sent to the incorrect departments may experience longer response times.
Our Sales team are here to help with any queries you may need answering before you sign up. E.g contract lengths, pricing or just for general enquirers.Give us a call or drop us an email and we will try to make it as Eazi as possible for you!
Email: (Please only send sales queries to this email) Sales@UKMailboxDirect.co.uk
Telephone: 0115 824 0009 – Option 1 (10 AM – 4 PM, Monday – Friday)*
Customer Services - Frequent Support Requests
Our most frequent support requests can be found below. Please note that all of the below must be completed online, as there is no option for these to be completed over the phone.
If your query is not answered on this page please use the contact us form.
|Frequent Support Request. ||How to
|1. How do i Add / Remove Mailbox Names?||Please login to your account and click on the Virtual Office Menu. Alternatively a direct link is here.
|2. How do i Top Up Mail Forwarding/Scanning Credit. ||Please login to your account and click on the Virtual Office Menu and then Add Credit.
|3. I can not log into my account on the website||Please reset your password here. If you can still not login please send us your IP address to look into the issue (you can find your IP Address here) and send a support request via the below form to customer services.
|4. How can i check to see if my Virtual Office location has my mail?||We have now made a form that will go directly to the Mail Room for them to check. Each Mail Room has their own form. Please find them here : Peterborough, Nottingham, London.
|5. How can i check to see when mail was forwarded/scanned or how much credit i have? ||Every time mail is forwarded/scanned an invoice is made, These invoices and remaining credit can be found here.
|6. I want to change my Mail Forwarding Address||Please login to your account and click on the Virtual Office Menu. Alternatively a direct link is here.
|7. I want to change my Mail Processing Instruction||Please login to your account and click on the Virtual Office Menu. Alternatively a direct link is here.
Customer Services Contact Form
Telephone: 0115 824 0009 – Option 2 (10 AM – 4 PM, Monday – Friday)*
Attendance to our offices is via appointment only. We recommend to email us to obtain appointments.
109 Vernon House
*During busy times and due to only having a small team, a receptionist may have to take a message and a member of the team will call you back shortly (within 24 hours, this is a maximum, we aim to do this a lot quicker) Our normal inbound calls opening time is 5 PM but this has been reduced to 4PM.
We are closed for all bank holidays in England which can be seen here. Other office holidays can be seen on our facebook.
Online support requests should be replied to within 48 hours excluding any bank or office holidays.