Refund & Cancellations Policy

Telecoms may be refunded if the service has not already commenced e.g. allocation of telephone number has not taken place or setup not completed. To cancel for a refund please complete the contact us form which can be found here. Any provision of calling credit purchased on your behalf cannot be refunded. A one month paid notice must be given to cancel after the initial 7 days have commenced. Cancelling recurring payments do not close accounts or cancel services, you must send a recorded letter or email to us, contact details can be found on the contact us page.

Virtual Office / Mailbox Rental:
Virtual Offices & Mailbox Rental may be refunded if the contract is cancelled within 14 days of the initial payment being made to us as per the terms and conditions of service unless otherwise stated.

After the first 14 days have commenced customers must give one months paid notice and no refund will be due. Any recurring payment claimed due to contracts not being cancelled before the one month notice requirements will not be refunded and invoice are still payable.

Cancelling a recurring payment does not cancel a service/close an account, we must be sent a recorded letter or email of cancellation to our office for either scenario and unused postage/scanning fees are nonrefundable after the first 14 days have commenced. Customers should make contact via telephone with us to make payment in the event that a recurring payment has been cancelled by them, as we will not prompt them for payment if recurring payments have been cancelled.

We advise you to spend postage/scanning balances this prior to cancelling if you have any remaining. Our contact details can be found on our contact us page as where to send your letter/email.

In order to avoid your contract rolling over we recommend the following – If you have a yearly contract, contact us to cancel before the 11th month has ended. If you have a 6 monthly contract, contact us before the 5th month has ended.

Additional Information:
You may also want to see a copy of our Privacy Policy which can be seen on our blog.
Please note that the above policies are in regards to new orders only. Current customers may but not always different policies or terms of service but will always require at least a one months paid notice. Recurring payments must be cancelled by the customer after cancellation has been confirmed. If you do not have the policies from the time of sign up, please contact us as the above may not be applicable to you.